Question 1

Why cant free camp use joint electric

Accepted Answer

due to electricity safety requirements we cannot allow to enable joint connections to free camp. this is under the productions and electric engineering orders.

Question 2

why there is no 1500 Watt bundle

Accepted Answer

as the structural cost of 1500 and 3000 watt is almost similar we provide you with the higher connection at same price you would have paid for 1500 watt

Question 3

will we have our own private connection box

Accepted Answer

upon your arrival to the site one of Power on representative will show you your camp connection point according to your connection size.
this point to be used by your camp only.

Question 4

our use is dynamic, and we won't use max load most of the time.

Accepted Answer

the correct power bundle to pick is the max overload your camp will using at peak,
as electric load cannot be calculated by averaging.

Question 5

how fast will you respond for a call?

Accepted Answer

starting 2023 we will be lunching our online chat to be available at all times. 
our technical team will be on site 24/7 and will respond as quickly as possible.

Question 6

can i pick my electric connection spot?

Accepted Answer

No, as we are taking under consideration the full load of the midburn we will have to set your connection point for you according to site needs.
we do recommend you have extension cords to prevent any shortage.

Question 7

What if my socket has been taken by someone else?

Accepted Answer

in such case please contact our call center and we will handle it immediately

Question 8

Can i rent cables from you?

Accepted Answer

sorry, we do not rent any electric fittings

Question 9

how much electricity my device needs?

Accepted Answer

the answer to that changes from one device to another
you can eighter check the sticker at to bottom of your device or alternatively look at the map we have created for you.

FAQ